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Airlines don't automatically pay the full amount of every claim they receive.

Flight delays & cancellations. When you purchase a flight, an airline is responsible for getting you to your destination. However, sometimes things go wrong, and a flight can be delayed or cancelled. When this happens, you may have rights under the Australian Consumer Law (ACL).

The Australian Consumer Law and airlineflight.buzzted Reading Time: 3 mins. Sep 24, The major Australian airlines may offer credit vouchers or rebookings – but with conditions. Qantas will give you a refund for cancelled flights, if you ask for one. Law firm Slater and Gordon are investigating whether the airlines have acted legally by offering credit vouchers.

Australian airlines have all but shut down international Estimated Reading Time: 6 mins.

Dec 27, If you missed your flight due to a delayed connecting flight or similar issue, the contract of carriage states that the airline is legally required to rebook you on another flight. In my situation, the fault lay with me, and although the airline will always help you find a way home, it might cost you a chunk of change in fees. airlineflight.buzzted Reading Time: 9 mins.

Oct 04, On flights where smoking is not banned by law (e.g., charter flights), airlines must have a non-smoking section and must accommodate in that section every passenger who has complied with the airline’s check-in deadline and who wishes to be seated there. On these flights, carriers are not required to have a smoking section. The consumer guarantee provisions of the Australian Consumer Law are unlikely to apply to cancellations as a direct result of government restrictions.

This may impact the remedies available to consumers. Consumers should contact the business directly to discuss the options available, including a request for a refund, credit or rebooking. If your flight is delayed or canceled due to a mechanical issue or similar, we will rebook you onto another one of our flights.

If your reserved flight is canceled due to a mechanical issue or similar and you would like to be rebooked onto another flight, please follow the procedures outlined here.