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Canceling a flight ticket and receiving a refund according to the Israeli Consumer Protection Law >> Request a refund or a credit voucher for flights canceled due to the CoronaVirus crisis can be sent here >> To cancel a ticket that is only partially redeemed (one-way flight) or to cancel a ticket for another reason not specified on this page - please contact the WhatsApp service.
Mar 31, Optional Service Fees - A passenger is entitled to a refund of fees paid for an optional service (for example, baggage fees, seat upgrades, or in-flight Wi-Fi) if the passenger was unable to use the optional service due to a flight cancellation, delay, schedule change, or a situation where the passenger was involuntarily denied boarding. Choose to be rerouted or get a refund. If your flight is covered by Denied Boarding you can choose either: 1.
An alternative flight (airlines call this rerouting) to your destination. If your flight wasn't direct and was cancelled part way through, you are entitled to a flight back to your original point of departure or to be refunded in full. C ontact our hotline in your area, then select Arrival and Departure Information, if you are calling on the day of your flight. If you are calling days before or after your flight, please wait for a Customer Service Representative to assist you.
Please prepare your flight number beforehand for faster communication. Real-time cancellation statistics and flight tracker links for cancelled airline flights.
Some flights will be fully refundable, while others will require you to pay a cancellation fee in order to get your refund.